Frequently Asked Questions
Frequently Asked Question
Yes, Vaadan provides a platform preowned.vaadan.in for individuals to sell their pre-owned music instruments. Simply create an account, navigate to the “Sell” section, and follow the instructions to list your product. We encourage sellers to provide accurate descriptions and images to ensure a smooth selling experience.
Yes, you can pre-order a musical instrument that is currently out of stock. For pre-orders, please contact official vaadan through their customer support to inquire about the availability and the process to place a pre-order for the specific musical instrument you are interested in.
Vaadan accepts various payment methods, including credit/debit cards, PayPal, and other secure online payment options. We also provide EMI facility. We prioritize the security of your transactions and ensure that your payment information is handled with the utmost confidentiality.
Warranty and guarantee policies vary depending on the individual dealers and manufacturers. We recommend checking the product description or contacting our customer support team to inquire about specific warranty details for the product you are interested in.
Vaadan offers nationwide shipping for all orders. Vaadan provides free shipping.* Shipping fees, delivery timeframes, and tracking information can vary depending on the product, location, and selected shipping method. You can find specific details during the checkout process or contact our customer support for more information.
No, Vaadan does not offer installation or setup support for complex musical instruments. Customers are responsible for handling the setup and installation of the instruments purchased from the platform on their own. If you require assistance or guidance with the setup process, it is advisable to seek help from a professional music instrument technician or contact the manufacturer directly for any specific instructions.
Payment Information
Yes, We offer cash on delivery.
After purchasing, log in, go to “My Orders,” click on the specific order, and use the provided tracking link to monitor your musical instrument’s shipment. Contact support for assistance.
Yes, Vaadan offers international shipping for musical instruments upon request. To avail international shipping services, customers can connect with vaadan.in through email or reach out to their customer support.
No, vaadan.in does not offer specific customization or personalization services for musical instruments. The instruments available on the platform are sold as-is, without any modifications or customizations.
No, you can only use one payment method per order.
Yes, it is safe to use your credit/debit card on our website. We use secure payment gateways and comply with industry-standard security practices to ensure the safety of your transaction.
If your payment fails, please check that the information entered is correct and that your card has sufficient funds. If the issue persists, you can contact your bank or the customer support team for assistance.
To initiate a return for a damaged or defective musical instrument, go to the support page on vaadan.in, provide order details, and describe the issue. Customer support will handle the matter promptly and arrange for rectification as necessary.
Orders and Returns
To cancel your order you can contact us directly on +91 9522110366
After placing the order customer can cancel the order as soon as possible. And in case of customer request for Refund, it will be processed through same mode within 10 working days.
You can contact our customer support team by emailing us at vaadanofficial@gmail.com or by using the “Contact Us” form on our website. Our customer support team is available to assist you from 9 AM to 6 PM, Monday to Saturday.
If you need to make changes to your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been processed, changes may not be possible.
After you complete the order process, you should receive an order confirmation email with details of your purchase. You can also usually check the status of your order in your account on the ecommerce website.
The products should be packaged in box to maintain freshness and quality during shipping. The shipping method and transit time will depend on your location and the shipping options available.
